Refund Policy

Please contact us before returning any items, we are here to help

  • You can return products within 14 days of delivery if it is faulty or damaged. Make sure to include your contact information and order number with the return and for your protection, please be sure to return your goods via recorded or registered post. 
  • Customers are responsible for return shipping costs.

For returns queries please get in touch using our contact form here and we'll get back to you as soon as possible. Alternatively email us on

To return your product, you should mail your product to our registered office:
Synth Cables Ltd, 323 Victoria Road, Ruislip, HA4 9DG, United Kingdom

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.